All products are covered by our Unconditional 30 day Money Back Guarantee. If you are unhappy for any reason, simply send back the product(s) within 30 days from the date of sale and we will refund your money.
Please include your invoice or email confirmation for expedited processing.
Once received, your account will be credited for the product purchase immediately minus shipping cost.
Returns Mailing address: Natural-E 525 Highland Rd West Suite# 203 Kitchener, ON N2M 5P4 Canada If you are returning a product outside of Canada, please make sure you write on your shipping documents that package is “RETURN” order, and do not put any value on the package. Otherwise Canadian Custom might charge us importation fee and taxes that we will deduct from refund money.